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Customer Experience Designer Intern
Norfolk, VA
Job/Internship Description
Are you passionate about working for a company with an unparalleled commitment to diversity, sustainability and our communities? Join us as a Customer Experience Design Intern on our Dell Technologies Services, User Interface Engineering team in Austin, Texas.
Dell Technologies Services (DT Services) is an organization within Dell Technologies. DT Services provides support and extended warranty services, managed deployment, enterprise installation, cybersecurity and configuration services for both Enterprise and Client customers. It is one of the most strategic and profitable organizations in the company and is currently experiencing explosive global growth. DT Services is made up of global operations teams to include customer service, supply chain, and professional services, marketing and sales operations teams, finance, engineering, and more.
**What youll achieve**
Youll join a new vertically integrated design team within DT Services operations to design end to end experiences across all customer types and journeys. Similar to a design consultancy, this teams an elite group that is consistently innovating and transforming customer journeys. The scale is global and your work will have immediate impact on millions of customers.
The role is both a hands-on and strategic role, which requires a solid background in the conceptualization, design and creation of first-class customer experiences. Youll collaborate with a diverse set of stakeholders and develop strong and collaborative working relationships across the Dell Technologies Services organization.
**You will**
- Execute and drive the experience throughout the customer lifecycle, from creation of design concepts to the final launch, as well as post-launch monitoring and analysis.
- Regularly track and communicate success metrics that illustrate the results of the design.
- Serve as an evangelist for the gold standard of user experience and design, both externally and internally, constantly working with the team to create industry-leading work and to follow user-centered, iterative design processes.
- Facilitate design thinking sessions to discover problems, generate solutions and prioritize next steps.
- Collaborate and align with Product Management, Marketing, and Development, as well as
- Continuously understand, research, and communicate design, customer experience, and market trends that should be considered and incorporated into the Dell Technologies Services strategy.
Position Summary
Company
Dell Technologies
Start Date
As soon as possible
Employment Type
Full Time
Period of Employment
Open
Type of Compensation
Paid
College Credits Earned
No
Tuition Assistance
No
Required Student Status
Open
Preferred Majors
Other
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