How you'll make an impact:

The Client Services Manager will manage a team of client services professionals responsible for seamless campaign execution and high-level client service for advertisers and agencies. The right individual will be a key contributor in the Client Services team and responsible for managing individual contributors, helping ensure accuracy in the execution and maintenance of campaigns, providing guidance on strategic projects, and making decisions. Strong performance management skills and partnership with sales to drive revenue goals is required. This individual will be asked to direct and participate in strategic projects that impact and influence the Pandora and larger SXM services roadmap.

• Facilitates information flow up, down and cross-stream; Makes sure the right people get the right information at the right time
• Expertly team with direct reports to provide best in class account management across direct, programmatic, performance and broadcast business lines
• Reviews creative assets and provides guidance to clients on requirements to meet Pandora standards
• Interprets Pandora Advertising Guidelines and makes exception/approval decisions
• Manages internal approvals and contract reviews
• Provides overflow support for team
• Identifies inefficiencies and provides well-considered solutions with analytical rigor
• Participates in strategic projects that impact and influence the Pandora services roadmap
• Effectively delegates appropriate projects throughout organization
• Interacts with Finance department in regard to billing requests/issues
• Acts as a business partner with sales leadership to drive revenue goals
• Cultivates positive business relationships with clients and sales, sales development, sales research, graphic design and technical teams
• Provides leadership and manages team members while fostering career development conversations
• Assists with internal strategic initiatives such as vetting out new processes and systems
• Influences decisions within Client Services and across the broader organization
• Represents client services in cross functional business initiatives
• Removes barriers for team members by working cross functionally to solve complex issues on custom campaign elements
  

• 4+ years' experience in digital/radio advertising operations
• Previous functional account manager experience
• Knowledge of the interactive advertising marketplace
• Prior experience with Performance Campaign Management, Programmatic Campaign Management, and Radio broadcast Campaign Management
• Experience hiring, managing, and training a team preferred
• Exceptional written/verbal communication skills; polished and professional demeanor
• Self-motivated, driven, organized, detail oriented, able to multitask, prioritize and excel in a fast-paced, entrepreneurial environment
• Strong work ethic; desire to work in an entrepreneurial environment with solutions-oriented approach
• Exercises independent judgment, methods and techniques and evaluation criteria for obtaining results
• Absorbs stress, deals with ambiguity and calmly leads under pressure
• Has maturity in judgment to channel ideas given broader context and application
• Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access).
• Must have legal right to work in the U.S.