Company SummaryJoin a team that puts its People First! First American's National Production Services division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for six consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.Job Summary
Essential Functions
Lead responsibilities include coordinating the work and activities of others: resolving escalated issues, measuring and monitoring capacity, and coordinating workflow, assigning tasks, and providing training. May provide input to hiring decisions and performance management process and process efficiency improvements
Conducts title research to compile search packages
Investigates and interprets tax records in order to determine tax liability
Compiles and reports information to management
Knowledge and Skills/Technology Used
Strong MS skill set
Excellent verbal and written communication skills
Strong knowledge of company terminology, search department procedures and tools.
People/leadership/interpersonal skills
Complex problem solving skills
Ability to work well under pressure and remain flexible to changing schedules and demands
Solid administrative skills
Typical Education
High School diploma or equivalent
Typical Range of Experience
5+ years related experience
Demonstrated leadership skills
First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.