Hotel:

Job Description

Profile:

Telecommute: No

Bonus Eligible: Yes

Direct Reports: No

Reports To: Director, Sales and Events

Primary Purpose:

The primary purpose of the Sales & Event Service Manager (SESM) is to function as the client liaison with the hotel operations team to execute successful events by detailing group and events sales bookings that maximize revenues and create up-sell opportunities.

Work Performed:

The Sales & Event Service Manager will be tasked with the following duties, responsibilities, and assignments:

• Complete, review, and distribute Banquet Event Orders (BEOs).
• Offer upgrade options to the client, collect the contracted deposit(s) and obtain their client's signature(s) on the BEOs.
• Communicate group details and changes to all hotel departments. Coordinate the client's needs and activities to ensure customer's expectations are met, and the property operates efficiently.
• In collaboration with the GM and DSE, conduct pre-convention meetings with client and hotel staff as needed, to ensure each event is positioned to meet the client's expectations, and post-convention meetings to gather feedback to recognize key associates, understand where improvements might be needed, and to inform the client that they will be receiving a satisfaction survey.
• Monitor guest room block and blocked event space to ensure group is meeting their contractual obligations. Initiate release of unused guestrooms and event space on cut-off date to allow re-sale of these rooms.
• Communicate with the client if there is a risk of attrition charges due to low pickup.
• Oversee and administer the payment process to include securing payment of invoices and ensuring the accuracy of the entire process as it relates to clients' payment as stipulated in the sales contract.
• Maintain booking activities in Hotel Sales & Catering software system to include documenting accurate communication between the client, hotel staff, and the accounting department.
• Assist the Director of Sales & Events with sales duties as needed including but not limited to site tours, selling catering events, etc.
• Ensure group clients can make reservations and count on the hotel for accurate and timely billing by completing the following tasks: build group masters in the brand system, set up billing and routing in the brand system, follow up with client on rooming lists and enter the names in the PMS, submit commission payments through the brand commission processing system, issue brand loyalty meeting planner points to the group organizer, review group no shows and work with the front office to determine appropriate next steps, review VIP group reservations and confirm they are blocked in the correct room types.
• Participate in the Group Scrub Meeting; and
• Any and all other duties as required

Qualifications:

Required Prior Experience:

Minimum two (2) years of Event Sales experience or two (2) years in hotel Event Services, Banquet, Group Sales or an equivalent combination of education and

experience.

Preferred Prior Experience:

Prior experience with the Group, and/or Social Event market segments

Required Education:

High school diploma or equivalent

Preferred Education:

Bachelor's degree in Business

Administration, Marketing, Hotel and Restaurant Management, or related major

Preferred Licenses/ Certification:

Certified Meeting Professional (CMP)

Required Technology:

Proficient in Microsoft Office

Preferred Technology:

Demonstrated experience with industry specific sales and catering programs including Microsoft Office, Delphi.fdc, and/or CI/TY, particularly in detailing

Banquet Event Orders (BEOs)

Travel:

Less than 20% travel requirement

Must possess a valid driver's license and reliable transportation and the ability to be available at off property meetings and

events with minimal notice.

Physical:

Up to 8+ hours sitting at a desk and computer work

Other:

Excellent written and oral communication skills.

Competencies:

(38) ORGANIZATIONAL AGILITY

Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.

(37) NEGOTIATING

Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships, can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing.

(15) CUSTOMER FOCUS

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

In addition to competitive compensation packages, Atrium Hospitality offers competitive benefits packages; 401k; tuition reimbursement; commissions for referred and booked hotel business; as well as discounted rates at any of our hotels for associates, their immediate family members and friends. Our associates and leaders are driven everyday to make Atrium Hospitality a great place to work and grow. Come grow with us!

EOE, including disability/vets

Empleador con igualdad de oportunidades, incluidos personas con discapacidad y veteranos