General Summary:

This role provides administrative and clinical support to patients and the multidisciplinary team within and outside Home Health Services. Some work will be needed in the hospital - so LOCAL candidates are STRONGLY PREFERRED. The Intake Registration Specialist assists with care coordination and is focused on utilizing a team based approach to improve outcomes for all patients. Staff utilizes a relationship-based culture of professional interpersonal relationships to help assure that safe, efficient, and high quality care can be provided through the efficient allocation of fiscal and personnel resources. The Intake Registration Specialist is responsible for an array of responsibilities varying from accurately and professionally answering a multi-line telephone system, data entry, addressing patients' and clinician requests/concerns, and processes incoming insurance referrals, pre-authorizations, patient scheduling , and performs other related departmental duties which may not be listed in the position description.

Supports the Mission of Frederick Health Hospital, complies with the Frederick Health Standard of Behavior, and accountable to Maryland State Nurse Practice Act or equivalent to licensing body.

Minimum Knowledge, Skills, & Abilities Required:

• Must possess familiarity with medical terminology, medications, medical procedures, advanced hi-tech radiology and surgical procedures for all specialty services.
• Exposure to/knowledge of Medicare, Medicaid, Commercial Insurance, accreditation,
• CPT codes, ICD-10 coding, and Conditions of Participation (CoPs). Coding certification required within 15 months of hire.
• Must understand and be familiar with State of Maryland medical insurance carriers, both commercial and state governed, and possess an understanding of medical insurance policies and procedural/clinical based guidelines.
• Well-spoken, friendly, compassionate, professional, courteous, and patient and family centered service focused.
• Demonstrate an in-depth knowledge of medical procedures and conditions.
• Ability to prioritize tasks, organizes workload, multitask, display exceptional follow up skills, attention to detail, work with frequent distractions, and minimal direction to meet daily and weekly deadlines.
• Requires excellent communication skills (including verbal, written and human relation); exercise professional telephone etiquette; and have the ability to clearly communicate information and ideas, as well as the ability to work professionally with a diverse population.
• Must answer inquiries appropriately or refer callers to appropriate staff based on type of information requested.
• Must possess exceptional organizational skills to prioritize and manage multiple tasks; have analytical and strong problem solving skills; with pleasant disposition and tolerance for a high level of activity. Must be able to work with limited supervision, and perform effectively and efficiently with a high volume of task assignments and multiple interruptions.
• Strong decision-making, critical thinking and problem-solving aptitude.
• Expert knowledge and ability to understand and obtain information about a patient's clinical status and determine if the patient is appropriate for home health services.
• Ability to handle a physically and emotionally demanding environment
• Adeptness to keep patient and associate information confidential; maintain HIPAA compliance.
• Maintain current CPR certification and State licensure for RNs.
• Must demonstrate and maintain current knowledge and skills in providing appropriate care/contact for patients in the following age groups: Check all that apply.
• Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status. Possess the ability to interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs and to provide the care needed as described in the unit's/department's policies and procedures.

Physical Demands:

Sedentary - Light Work - Lifting up to 15 pounds on an infrequent basis (less than one lift every three minutes). While work is mostly done sitting, a certain amount of waking or standing is often necessary.

Ergonomic Risk Factors:

Repetition: Repeating the same motion over and over again places stress on the muscles and tendons. The severity of risk depends on how often the action is repeated, the speed of the movement, the required force and muscles involved.

Awkward Posture: Posture is the position your body is in and its effect on the muscle groups that are involved in the physical activity. Awkward postures include repeated or prolonged reaching, twisting, bending, kneeling, squatting, working overhead with your hands or arms, or holding fixed positions.

Working Conditions:

Office hours include evening, weekend, and holiday hours to meet patient referral/registration demand.

Bloodborne Pathogen Exposure Risk Category B- may have exposure to blood or body fluids.

Exposure to infectious diseases and potential hazardous materials.

Routine interaction with families, patients, and healthcare professionals in multiple settings.

Extended periods of sitting, typing and reading from multiple computer screens simultaneously.

Physically and emotionally demanding environment.

Equipment/Software Knowledge:

Must possess intermediate proficiency and accuracy in the use of software programs: Microsoft Word, Microsoft Outlook, Excel, Meditech, Health/Office Wyse. Must have equipment knowledge includes fax, multi-function printer and copiers and other standard office equipment.

Reporting Relationship: Intake/Scheduling Manager