PURPOSE: To provide exceptional guest service to all guests at Mall of America. To maintain welcoming and inviting retail locations via cleaning, stocking, and other duties as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide outstanding guest service by greeting and conversing with guests and determining their needs; in a courteous and polite manner.
• Assist guests with product, ticket, and general questions concerning Mall of America and the local region.
• Prepare and organize product for display and purchase.
• Maintain specific product area as determined by supervisory team.
• Communicate inventory levels and sales of product to the Retail team.
• Understand the products carried, their features, options, and benefits; as well as the branding of Nickelodeon Universe and Mall of America.
• Clean, organize, and maintain the sales floor and stock rooms.
• Restock sales floor and displays as needed.
• Oversee safety and cleanliness of locations assigned.
• Utilize and maintain loss prevention procedures for both product and currency.
• Maintain knowledge of current sales, promotions and discounts.
• Utilize suggestive selling techniques; upsell items to raise the average dollar per transaction and increase sales.
• Recommend, select, and assist in locating merchandise based on guests' needs and questions.
• Efficiently utilize the point of sale system to ring and count funds accurately and timely while following established cash handling procedures.
• Explain and enforce ticket policies for Nickelodeon Universe and other attractions.
• May provide support in other work areas as needed.
• Regular and consistent attendance.
• Other duties as assigned.

PREFERRED SKILLS, KNOWLEDGE AND ABILITIES:

• Must be at least 16 years of age.
• Outstanding guest service skills.
• Previous retail experience preferred.
• Previous cash handling experience preferred.
• Basic knowledge of computers preferred.
• Ability to communicate clearly and effectively with guests, both internal and external.
• Basic math skills.
• Understanding of USD currency.
• Point of sale experience preferred.
• Interpersonal skills -- working alone and with a team.

PHYSICAL JOB REQUIREMENTS:

• Stand and move -- Frequently
• Perform repetitive motion (using keyboard/touch screen) -- Frequently
• Kneel and bend -- Occasionally
• Reach at or below shoulder level -- Frequently
• Reach at or above shoulder level -- Infrequently
• Stoop/squat -- Infrequently
• Lift/Carry up to 10 lbs -- Occasionally
• Lift/Carry up to 30 lbs -- Infrequently
• Ability to lift up to 50 lbs -- Infrequently
• Handle larger items such as boxes or packages -- Infrequently

SCHEDULE:

• Flexible, includes days, evenings, and weekends.
• Working some holidays required.