Brilliant Financial Staffing has been engaged in a search for a B2B Collector for our client located in Bolingbrook, IL. Our client is a well-established distribution company, and they are looking to add a skilled B2B Collector their AR team. The B2B Collector will be hired on permanently after completing a 3-month temporary period. The B2B Collector's performing high volume collection calls and emails on delinquent payments. This is a great opportunity to work in a well-established, team-oriented environment. The ideal candidate would be able to phone interview and then start shortly after.
B2B Collector Responsibilities:
* Perform collection calls & send out emails to commercial customers regarding past due payments
* Log/Document all correspondence, and follow up as required
* Maintain strong internal and external customer relations and follow up on any necessary information needed to obtain payment
* Identify and negotiate approved payment arrangements on past due balances within collection guidelines and laws and maintaining a strong customer relationship
* Provide updates by identifying any issues impacting collections, reason for being past due and action being taken to collect or resolve a dispute on AR update calls
* Offer solutions to customers who are having payment issues or disputes
* Monitor COD and Credit Card orders to ensure payments are received right away
* Monitor any changes in payment pattern and recommend customer for credit evaluation
* Review orders on hold for release
* Achieve daily call volume goals
Qualifications:
* 3+ years of B2B collections experience
* Intermediate Excel Skills
* Ability to multitask and prioritize
* Strong communication skills both written and verbal
If you or anyone you know is interested and qualified, please apply immediately.