Responsible for payment collections to ensure all past due amounts are collected while preventing the aging of current balances. Responsible for all customer communications (including dunning, refunds and statements) and dispute resolution to ensure all customer portfolios are in compliance with established payment and credit terms.

DAILY DUTIES:

Collections- Handle 100 accounts - active 25-45 accounts. Start with small accounts until they are used. Start from top accounts based on balance. ~10 calls a day.

Dispute Resolution - 20%

Reporting- 20%

Customer Compliance- 10%

Resolve Customer Service Issues- 10%

Refunds/Cash App- 10%

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Collections- 30%

- Contact Customers to pursue for payment

- Reviews all customer AR balances to ensure billing/invoice and payment accuracy.

- Serve as main contact on all accounting aspects of the customers account.

- Exhibit an understanding of the company capabilities and service, and effectively communicate all policies and terms to the customer.

- Provides regular two-way communication between the customer and ZIM to provide strong representation and set proper customer expectations.

Dispute Resolution - 20%

- Act as Liaison between customer and Dispute team to facilitate timely resolution and payment

- Investigate and recommend solutions to clear all service failures and other issues that may prevent prompt payment from being received and applied.

- Handles the customer's concerns by escalating the customer's complaints, disputes or inquiries to the appropriate internal departments or to management as needed.

Reporting- 20%

- Issue timely and complete account statements.

- Provide invoices and detail for invoices

- Provide the Credit and Collection management staff with regular input on all account activity, including status and call reports on a weekly basis.

- Coordinate dunning process

Customer Compliance- 10%

- Contact customers to obtain information like email or phone

- Ensure customers paying to correct bank account

- Ensure customers paying to correct name in compliance with banking requirements

Resolve Customer Service Issues- 10%

- Work with Customer Service to determine how to meet customer needs that are outside our normal AOR

- Perform manual processes to meet customer needs that are outside our normal AOR

- Supports cash flow target by ensuring that all processes and procedures are completed, quality standards are met, and that customer accounts are handled effectively and efficiently.

Refunds/Cash App- 10%

- Research and validate credit balances on accounts

- Identify all payment discrepancies and obtain remittance details from customers or internal departments to ensure prompt resolution of residual balances.

- Research, resolve, and reconcile all unapplied receipts.

- Encourage customer to utilize credits

- Coordinate refund

collections, shipping, accounts receivable, SAP, dispute, KPI, report, customer service

MUST HAVE:

Minimum of three years of collections/AR/industry and/or related experience

Strong knowledge of commercial collections experience / know how to manage calls

Know how to collect, know when to push back.

NICE TO HAVE:

Experience in the Shipping Industry preferred

Accounting software - SAP knowledge in FI/CO and MM modules (preferred)

About Aston Carter:

Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.