Schedule: 18 hours per week with Saturday availability. Preferred availability between the hours of 11am - 6:15pm Monday - Friday.
Wage: Starting at $16/hour.

Position Summary:

Service Associates are empowered to serve our clients by providing excellent customer service. Responsibilities include teller transactions for lobby and/or drive-up clients, client service, and branch security.

Essential Responsibilities:

• Accept deposits and payments for loans and credit cards.
• Issuing, redeeming, and settling all travelers' checks, savings bonds, cashier's checks, check orders, etc.
• Responding to and resolving all balance inquiries, client questions, and problems in person or over the phone.
• Maintain a balanced teller cash drawer.
• Adhere to and manage the Safe Deposit Policies and Procedures; assisting clients with box account opening/viewing/closing, inventory, compliance and rotation.
• Manage client debit card instant issue and PIN changes.
• Report suspicious transactions, activities, and situations to appropriate personnel.

Qualifications:

• High school graduate or GED preferred. If a current high school student, must be involved in DECA, BPA, or other similar type business program.
• Previous cash handling and customer service experience required.
• Basic math proficiency and aptitude.
• Proven track record of work stability and punctuality.
• Dedicated and satisfactory attendance/punctuality.
• Able to work Saturdays.

Personal Characteristics:

• Positive and passionate about taking care of clients.
• Professional appearance and attitude.
• Demonstrated social and interpersonal skills.
• Ability to stay calm in difficult situations.
• Patient and helpful with others.
• Team player, willingness to help others.
• Demonstrated aptitude to handle sensitive operational transactions and client relationships.

Alerus Financial is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.