• Position: Mortgage Loan Processor
• Location: Fort Smith, AR

While projecting a professional image; process 1-4 unit family residential mortgages; FHA, VA, conventional, rural development, Section 184, and Bond loans. Interact with new and existing customers and match services that best fit their individual needs. Respond to inquiries and resolve issues.

• Ensure that customers are assisted promptly in person, by telephone, or electronically by meeting or exceeding Bank standards as identified in the SMILE program.
• Establish contact with Borrowers within 48 hours and report to borrowers, builders and agents on updated statuses during entire process as needed.
• Meet accuracy and correctness of work standards as determined by established policies and procedures.
• Orders the appraisal and generates flood reports as required for each loan.
• Submit initial automated approval along with documentation required for each loan.
• Work closely with the customer to obtain essential information and documents required to close the loan.
• Verify and ensure that appropriate loan documentation is obtained prior to submitting the loan for underwriting to include Grant, Bond, MCC, RD and DPA.
• Meet any loan conditions identified by the underwriter before submitting the loan for final approval.
• Monitor rate lock detail including processing deadlines.
• Record detail documentation of customer interactions and transactions, complaints, and comments, as well as actions taken.
• Contribute to branch deposit growth and branch profitability annual goals.
• Resolve and record detail of customer complaints or ensure that the complaint is referred to the appropriate individual for resolution.
• Verify and ensure that appropriate action was taken in resolving customer problems.
• Other duties, as assigned.

• High School diploma or GED equivalent required
• Typically requires 1-2 years of related work experience and the knowledge, skills and ability to perform the essential requirements of the job.
• Possess and maintain a valid Driver's License issued by the state in which you reside
  

• Long periods of standing or sitting, typing and repetitive motion
• Ability to lift and carry up to 25 lbs on occasion