General Purpose

The Fraud Analyst is the second level in the Fraud Investigator series.  While working under immediate supervision, the Analyst researches and analyzes possible cases of fraud through various tools using standard banking practices and procedures regarding possible fraud scenarios.

Essential Duties/Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Researches cases of fraud through various in-house tools including Yellowhammer, Visa Risk Manager and Pulse.
• Acquires and analyzes information on suspected fraud cases. 
• Compiles historical data on fraud cases from various sources and uses that data to complete weekly and monthly reports that are presented to other departments and committees within deadlines.
• Updates and maintains Card Breach data to provide accurate weekly and monthly reports to supervisors within deadlines.
• Reviews and investigates referrals of suspicious accounts and transactions from any front line/back office team.
• Conducts investigations on suspected cases of fraud and fraud scenarios while ensuring compliance with Alpine Bank’s policies and procedures.
• Completes all Account Holder and/or Applicant information, investigation information and detailed notes fields within the Fraud Tracking Database in order to provide a complete summary of the overall fraud investigation.
• With minimal guidance, summarizes and provides all supporting evidence of a case in a synopsis once a decision is reached so it can be referred to a fraud case manager, Suspicious Activity Reports (SAR) Advisory Group and/or management as needed.
• Promotes a risk-aware culture, ensures efficient and effective risk and compliance management practices by adhering to required standards and processes.
• Performs a variety of clerical tasks to include answering phones and working directly with customers.
• Recommend rules strategy and changes based on trends.
• Performs other duties as assigned.

Employees are held accountable for all duties of this job.

Job Qualifications

Knowledge, Skills, and Ability:

• With guidance, ability to make independent decisions and developing solid judgement. 
• Ability to recognize fraud scenarios and fraud structures, and conduct investigations.
• Proficiency in Personal Computer (PC) skills, including Excel, Word and Outlook.
• Familiar with standard banking concepts, practices, and procedures regarding possible fraud scenarios.
• Ability to handle upset customers, resolve somewhat challenging calls with suspects or victims.
• Strong oral and written communication skills.
• Skill in research and problem resolution.
• Ability to assist other Alpine Bank Fraud staff.
• Understanding of banking security related regulations, policies and procedures, and, with guidance, the ability to analyze account characteristics to assess potential risk.
• Ongoing training of fraud trends.

Education or Formal Training:

• High School Diploma or General Education Diploma (GED) equivalent required.
• Bachelor’s Degree in Finance, Accounting, Business or similar preferred.

Experience:

• Three (3) years of fraud detection/investigation experience preferably in a banking environment.
• An equivalent combination of education and experience may be substituted on a year to year basis.

Working Conditions

Working Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.  
 
Physical Activities:

These are representative of those which must be met to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role.  Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.   Employee also may have to lift up to 25 pounds.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.