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Individual Giving Officer
The Chicago Council on Global Affairs offers a dynamic and thought-provoking environment.
Chicago, IL
Job Description
The Chicago Council on Global Affairs offers a dynamic, challenging, and thought-provoking environment in which to expand professional horizons. The Council is an independent, nonpartisan organization that provides insight on critical global issues, advances policy solutions, and fosters dialogue about what is happening in the world and why it matters to people in Chicago, the United States, and around the globe. We are an equal opportunity employer and do not discriminate on the basis of actual or perceived race, color, sex, sexual orientation, gender identity, national origin, ancestry, religion, age, handicap or disability, marital status, military service or veteran status, genetic information, or for any other reason prohibited by applicable law. We seek intelligent, team-oriented professionals who can contribute to the advancement of study and dialogue on issues of international concern.
POSITION: Individual Giving Officer
TEAM: Development
POSITION: Individual Giving Officer
TEAM: Development
SUMMARY
Reporting to the director, major gifts, the Individual Giving Officer is responsible for raising support from general membership and is the primary contact for general donor inquiries.
RESPONSIBILITIES
Responsibilities include, but are not limited to:
- Solicit and serve as a point of contact for 1000s of general members by providing excellent donor relations and answering member inquiries, such as donation and contact information, interest in programs, event registration assistance, and adjust payments
- Work with the director, major gifts to help develop, write, and coordinate member renewals and acquisition appeals through direct mail, email, and social media to increase revenue and grow the membership
- Produce membership emails from start to finish, including drafting, editing, running approvals, set up, segmentation, and testing
- Maintain individual donor records in the Salesforce database; track touch points including emails, calls, and meetings; prepare and track acknowledgments, invoices, and pledges
- Administer the Council’s monthly and quarterly giving program, including reviewing open balance accounts, updating credit card information, and collecting overdue payments
- Help develop and project manage membership promotions for both general membership and the President’s Club at Council events and digital promotions (website, social media), working closely with the communications and the next generation teams
- Manage and supervise production of in-house development materials including acknowledgement letters and invoices for the major gifts and membership teams
- Create and run database reports to track general membership fundraising efforts, promotions, monthly revenue, renewal statuses, donor conversion rates, and number of members
- Promote membership with prospective members at major Council events
- Occasionally assist at the front desk to relieve the reception and database services assistant in meeting/greeting Council constituents and handling incoming calls
- Provide support at Council events approximately 3 – 4 times monthly (registration, ushering, etc.), requiring some evening and early morning hours
- Perform other projects as assigned
QUALIFICATIONS
- A bachelor’s degree and a minimum of 2+ years’ experience in fundraising, marketing, or a non-profit organization
- Creative and analytical thinker; detail-oriented problem solver who meets deadlines, shows initiative, works well independently and as part of a team, is flexible, has high emotional intelligence, and adapts easily to new situations
- Excellent verbal/written communication and donor relations skills, including the ability and desire to both solve problems for members and find new donors or encourage upgrades
- Extensive knowledge of and experience using MS Office (Word, Excel, and Outlook)
- Experience with customer relations management (CRM) software such as Salesforce; and email marketing software, such as Pardot, preferred
We are an equal opportunity employer and do not discriminate on the basis of actual or perceived race, color, sex, sexual orientation, gender identity, national origin, ancestry, religion, age, handicap or disability, marital status, military service or veteran status, genetic information, or for any other reason prohibited by applicable law.
Our Commitment to Diversity, Equity & Inclusion
We are committed to weaving diversity, equity, and inclusion throughout the fabric of the Council, and we believe people — their identities, experiences, beliefs, knowledge, and ideas — are critical to our success and to global affairs. We will elevate diverse voices and identities and a full range of perspectives, advance equitable and inclusive access to exploring and shaping ideas, and ensure our organization reflects the diversity of Chicago, our nation, and the world.
To learn more, visit: https://www.thechicagocouncil.org/about-us/diversity-equity-and-inclusion-council
Vaccination Statement
For the safety and well-being of our staff, the Council requires that all prospective employees submit proof of an up-to-date COVID vaccination and booster record or seek a reasonable accommodation for a religious or medical reason prior to their first day of employment.
Job Summary
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
2 to 4 years
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