Safety
2 - Apply: Applies the safety policies to improve practices. Determines and explains the potential risks of injury to others and/or liability to the company as a result of changes in programs or processes.
Customer Focus
3- Optimize: Sets work plans and priorities aligned to the needs of external/internal customers. Evaluates processes and watches market trends for keys to new business opportunities. Acts as a trusted advisor, becoming involved in customer's decision making process.
Business Sense
3- Optimize: Leverages management information systems and other resources to meet business needs. Analyzes data and utilizes information to identify issues, root causes and implement solutions. Considers broader implications of business solutions before implementing. Produces timely decisions.
Strategic Thinking
3- Optimize: Examines ACBL's strengths, weaknesses and competitive position in the marketplace, and develops objectives and strategies. Collaborates with others to create connected strategies that achieve and sustain a competitive business advantage. Assures tactical alignment of strategies within department.
Integrity
3- Optimize: Models and encourages ethical behavior that is consistent with the organization’s Code of Ethics. Establishes and exemplifies ethical standards to support products, services, financial conduct, relationship and personal behavior. Assure processes to encourage and support employees respect, appreciate, and value individual differences as catalysts for creativity and productivity.
Results Driven
3- Optimize: Enables self and others to set and attain stretch goals that achieve business results. Demonstrates the internal desire and motivation to succeed at reaching strategic goals. Exhibits the ability to anticipate, seek, recognize and seize opportunities to improve results. Communicates the positive value of being results driven.
Change Management
3- Optimize: Monitors for cross functional change opportunities and works with peers to maximize results. Challenges the status quo by assessing opportunities and implementing actions to maximize them.Allows and encourages individuals to question standard assumptions and procedures in a constructive way. Communicates the positive value of change to key stakeholders.
Develop People
2 - Apply: Leads and requires team members to participate in the Career development, Annual Performance Review and Individual Development Plan process. Is actively involved in growing high performance behaviors the team.Ensure that the hiring methods, model and processes are in place to assure a top talent standard. Develops conflict management skills.