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Who we are:
Shape a brighter financial future with us.
Together with our members, we're changing the way people think about and interact with personal finance.
We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role:
SoFi is seeking experienced Collection Associates who are passionate about customer service and have the skills and experience to deliver outstanding results. You will be a part of a meticulously assembled team that shares this passion for resolving delinquent loans at or ahead of target goals while delivering an outstanding member experience. The Collections Specialist is responsible for improving collection rates by employing multi-channel collection efforts in a dialer and manual environment on early stage accounts. This role reports directly to an Associate Manager in Loss Mitigation.
What you'll do:
What you'll need:
Nice to have: