Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.
Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare's greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.
Overview:The Communication Center Representative will either work in SME (Supplemental Member Engagement - Direct to Member Communication) or MRR (Medical Record Review direct to medical facilities) and can be moved between lines of business when business needs change.
SME
Communication Center Representatives will conduct scheduling of appointments with client members. The Representative must enjoy speaking with people (particularly the elderly) on the phone and possess the in-depth understanding and the diverse skills to overcome member issues, hesitation or objections. The Communication Center Representative is accountable for making a high volume of calls with exceptional member service and ability to convert phone calls into scheduled visits while upholding strong metrics and quality.
MRR
The Communication Center Representative in the MRR (Medical Record Review) department, our mission is to perform out-reach to hospitals, providers, and providers offices to retrieve medical charts for the Health Plans membership. The Communication Center Representative will perform research, identify location of charts for requests, and assist in the collection of the charts while upholding strong metrics and quality.
Duties and Responsibilities:
SME specific Duties & Responsibilities:
MRR specific Duties & Responsibilities:
Applicable to Both Roles:
Job Requirements:
Education:
Physical Demands and Work Environment:
The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At ComplexCare Solutions, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.
Compensation Range
$17.00 per hour - USD - Standard
$19.00 per hour - USD - Bilingual in Spanish
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications listed in a job description. If you don't meet every qualification listed but are excited about our mission and the work described, we encourage you to apply regardless. Inovalon is most interested in finding the best candidate for the job and you may be just the right person for this or other roles.
By embracing diversity, equity and inclusion we enhance our work environment and drive business success. Inovalon strives to reflect the diversity of the communities where we operate and of our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.
Inovalon is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.
The Company maintains a drug free work environment for all of its associates, which includes employees, contractors and vendors. It is unlawful for associates to manufacture, sell, distribute, dispense, possess or use any controlled substance or marijuana in the workplace and doing so will result in disciplinary action, up to and including termination of employment or the contracted relationship.
To review the legal requirements, including all labor law posters, please visit this link