Job Summary The Customer Service Manager (CSM) is focused on managing MRO customers and their accounts from pre-arrival to post-delivery. This individual will be responsible to ensure customer retention and loyalty through customer-centric service as it relates to completion of work within compliance of 14 CFR Part 145 standards.
Duties & Responsibilities
Works interdepartmentally with service managers, planning, parts, sales and other department leaders to ensure timely coordination of all aspects of assigned projects
Acts as customer liaison providing timely information regarding assigned projects
Ensures proper documentation of customer approvals
Validates initial deposit has been received, collects progress payments, and processes final invoice
Provides customer entertainment as required
Ensures customer accounts are within established credit limits prior to the departure of the aircraft
Provides feedback to department leaders regarding process improvement
Qualifications & Job Requirements
Minimum five (5) years’ experience in general aviation
Minimum three (3) years’ leadership experience in general aviation
Thorough knowledge of aircraft completion, production, and manufacturing operations
Familiarity with the industry vendors, regulations, and current procedures for
Education & Certifications:
Prefer Bachelor’s Degree in Aviation, Business Management, Finance, or equivalent work experience A&P certifications preferred
Instructions Apply on-line at www.westair.com/careers. Western Aircraft Inc. has a Drug Free Workplace Policy which includes applicants passing pre-employment testing in accordance with 14 CFR 120. Applicants testing positive for the presence of prohibited drugs are ineligible for employment. DOT applicants who become employees of Western Aircraft Inc. will also be subject to random, reasonable cause, reasonable suspicion, and post-accident testing.
Western Aircraft, Inc. is an Equal Employment/Affirmative Action Employer. Equal Opportunity Employer; W/M/Vets/Disability